Terms & Conditions
Please take some time to read our Terms & Conditions, including our cancellation policy.
Booking policy
Breakfast is included in the room rate. We take full payment upon booking the rooms. Any restaurant costs, drinks and extras will be settled on departure.
Checking in and out
Check in is at 3pm and check out is at 10am.
Cancellation policy
We charge a cancellation fee of 1.5% of the room booking value to cover the transaction costs from our payment gateway. Cancelled rooms are fully refundable (less our cancellation fee) up to 7 days prior to arrival. Any cancellations or no shows made after this time will be charged for the entire stay on the card provided at booking.
If you have made a reservation for 2 or 3 rooms, we require 14 days’ notice for cancellation or amendments. For bookings of 4 or more rooms, we require a minimum of 6 weeks’ notice. Amendments will always be subject to availability and rates may differ accordingly.
We strongly advise that you have travel insurance to cover the risk of cancellation.
If you would like to cancel a room or table we ask that you notify us in the maximum amount of time possible.
Table reservations cancelled within 48 hours will be charged 50% of the meal price per person.
In the event of cancellation or 'no-show' on the day of your booking, the cost of your entire dinner or lunch menu will be charged to your card.
Corkage Policy
If you would like to bring your own wine to drink in the restaurant, we would ask kindly if you could notify us in advance.
Two bottles per table is permitted, we request bottles that are not already listed on our wine list. Corkage is charged at £30 per bottle (75cl).
Lost property
We will post any lost property back to guests but postage and packaging will be charged and Glebe House Devon will not be liable for any lost property.
Sauna & Cold Plunge Bookings
We have a dedicated set of terms and conditions for our Sauna & Cold Plunge bookings. If you'd like to read through the details, please click here.
Minimum stay nights
We operate a minimum two-night stay from Thursday to Saturday and a one-night stay from Sunday to Wednesday. We sometimes offer flexibility on this depending on room availability, so please do get in touch and we will see if we can accommodate.
Please note, during the peak months of June to September, we also operate a two-night minimum stay throughout this period.
Children & Babies
The Old Kitchen and Southleigh Wood are our child friendly rooms.
When both Crow Nest cabins are booked together, they are ideal for families. Guests with babies in arms (under 1 year old) are also welcome to book.
If you would like to bring your young children and babies, we have a couple of travel cots and camp beds. We charge £30 per night for camp beds and £15 per night for travel cots to cover the additional breakfast and laundry for young children.
Due to the nature of the experience and the seating arrangements, we only have one table in the restaurant which is suitable for young children and babies during dinner times. Please contact us at bookings@glebehousedevon.co.uk to enquire about availability for this table.
Children are welcome for lunch and we offer a shorter children's menu for very young children. Please let us know in advance of any children which are a part of your party.
The Swimming Pool & Tennis Court
The outdoor swimming pool is available for your enjoyment between the months of May and September. Anyone under the age of 16 must be accompanied by an adult at all times, our pool is unsupervised and guests are encouraged to take care when using this facility. Guests use the pool at their own risk.
The tennis court is available to use all year round.
Room occupancy
Some of our rooms have different rates for single and double occupancy. If you have booked a room for single occupancy but need to change to double, please
make us aware so we can accommodate catering and housekeeping. If we find additional guests have been staying in the bedrooms, guests will be charged accordingly at check out.
Dog Policy
The Old Kitchen, Southleigh Wood, and our Crows' Nest Cabins are our dog-friendly rooms. Dogs will be charged a flat rate of £50 to cover housekeeping costs.
We have outlined a few house rules below to follow should you decide to bring your dog:
Dogs should always be kept on a lead in the communal areas
Dogs are strictly not allowed on beds and sofas
Dogs must be kept on a lead in the restaurant area
Dogs must be supervised at all times
Owners should pick up any mess from their dogs
If your dog is barking indoors, please make every effort to quieten them down.
Bed and bowls are provided
If your dog has caused any damage within the guesthouse, then you will be charged accordingly.
Due to the nature of the experience and the seating arrangements, we only have one table in the restaurant which is suitable for guests accompanied by a dog. Please contact us at bookings@glebehousedevon.co.uk to enquire about availability for this table.
Smoking
We kindly ask that you refrain from smoking inside. If you need to smoke, please ensure that it is outside away from other guests and please use the ashtrays
provided.
Damages
Should any damages or theft be made to the property by guests during their stay, guests are fully liable and will be charged in full to cover the costs incurred.
